Members in PTOps (i.e. working in contact centres, enquiry centres and in customer operations) are taking strike action on Monday 12 December. The action will involve walking out of work at 12 noon and returning to work at 3pm.

Action short of strike action

From Tuesday, 13 December we are asking all members in PTOps to take action short of strike action, and therefore take the following actions:

  1. Work strictly to rule by following the precise instructions as set down in the Call Type Process (CTPs) or Standard Operating Procedures (SOPs).
  2. Take appropriate DSE breaks i.e. breaks away from your screen of between 5 or 10 minutes after every complete hour of working.
  3. Do not work overtime.

Members are asked to observe the action short of strike action until further notice.

Your Group Executive Committee will meet on 15/16 December 2011 to assess the impact of strike action, to consider any movement from the department, and to draw up plans for any further industrial action.

We are fighting privatisation NOW to defend jobs and public revenue for the future.

  • Take strike action on Monday 12 December from 12 noon to 3pm.
  • Take action short of strike action from Tuesday 13 December by working to rule, taking DSE breaks and refuse to work overtime.

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