Privatisation Dispute: the battle continues

Further walkouts called for on 16 and 31 January 2012

Members employed in PTOps across the UK took action on 12 December in protest against HMRC’s decision to trial privatisation in the telephone contact centre.

The current situation is HMRC have signed contracts with two suppliers, Sitel and Teleperformance.

Both companies will be recruiting locally in the coming weeks and we expect representatives from these companies to be on site at Lillyhall and Bathgate in the lead up to trials starting in February

We are therefore asking all members in PTOps (contact centres, customer operations and in enquiry centres) to take further strike action on 16 January and again on 31 January.

On 16 January we are asking all members in PTOps to take the following strike action:

  • Walk out of work at 10am for 30 minutes, returning to work at 10.30am;
  • Walk out of work at 4.30pm for 30 minutes, and either return to work at 5pm if you are due to work beyond 5pm or finish work for the day;
  • Members on shifts that finish after 7pm are asked to leave work 30 minutes before the end of their shift. Members due to finish work at, say, 8pm would therefore leave at 7.30pm.

Details of strike action on 31 January will be confirmed immediately after action on 16 January, and assuming no movement from the department

In addition, staff have been taking the following action short of strike since 13 December:

  • Work strictly to rule by following the precise instructions as set down in the Call Type Process (CTPs) or Standard Operating Procedures (SOPs);
  • Take appropriate DSE breaks i.e. breaks away from your screen of between 5 or 10 minutes after every complete hour of working;
  • Do not work overtime.

Fighting privatisation now is about defending jobs in HMRC for the future.  Thanks for your support.


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