Members employed in PTOps across the UK took action on 12 December and 16 January in protest against HMRC’s decision to trial privatisation in the telephone contact centre.
The current situation is HMRC have signed contracts with two suppliers, Sitel and Teleperformance.
Both companies will be recruiting locally in the coming weeks and we expect representatives from these companies to be on site at Lillyhall and Bathgate in the lead up to trials starting in February
We are therefore asking all members in PTOps (contact centres, customer operations and in enquiry centres) to take further strike action on 31 January.
Read the letter to members on the PCS website here.