Message to Lin Homer – HMRC must improve

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PCS reply to Lin Homer’s intranet message

Members may have seen the intranet message from the Chief Executive, Lin Homer, sent on the 16th June. In the message she states that she wants to correct ‘factual inaccuracies’ in PCS communications on jobs and staffing issues.

PCS is issuing this briefing to members to set out the facts fully and we invite you to make your own mind up about the need for us to take action next week.

Claim – Lin Homer says “Despite what PCS says, we are talking to them all the time about what is happening”

Reality – HMRC has announced that it is imposing a derisory pay award of 1%. There has been no negotiation with PCS on pay. HMRC is attempting to impose changes to banked and anticipated leave arrangements. There was no negotiation with PCS in advance of this announcement. HMRC announced plans to close 14 sites across HMRC and fully withdraw lines of business in 9 other areas. There was no negotiation with PCS in advance of this decision. HMRC is attempting to forcibly move staff around the department to cover staffing shortfalls. There has been no negotiation or agreement over flexible resourcing.

Claim – “William Hague and I last met with PCS on 9th May”

Reality – This is true. Lin Homer meets PCS for 1 hour every 6 months. Members may wish to consider if this represents “talking to PCS all the time”. Lin Homer consistently refused to meet with us to discuss our concerns around jobs and staffing and private conversations with her officials in the Employee Relations team have revealed that neither Lin Homer or William Hague are remotely interested in negotiations with PCS to address the concerns of their staff about their plans to cut a further 22,000 jobs between now and 2016.

Claim – “PCS talks about the need for ExCom to press for greater investment”

Reality – This is absolutely true. In response the employer has repeatedly refused to work with PCS to make the case for additional resources, better terms and conditions for staff or to highlight the proven ‘spend and save’ benefit of employing more staff across Lines of Business. Instead ExCom unthinkingly draw up plans to slash more jobs and close more sites. Far from ‘Building our Future’ their strategy risks ‘Destroying our Department’

Claim – “In terms of flexible resourcing, we think it is right that we move people to where customer demand is”

Reality – HMRC’s own planning reveals a massive shortfall in staffing resources outside of peak periods. Despite this HMRC are planning to make 2,200 staff in contact centres compulsorily redundant in November and have put forward not one idea about how they will manage the growing crisis due to lack of staff bar forcibly moving staff around HMRC to try to cover up the mess they are making

Finally members will note that Lin Homer has absolutely nothing to say about the imposed performance management system – despite this being a central issue at dispute and despite 23,000 staff participating in the employer’s own pulse survey and rejecting the completely discredited PMR system.

PCS members are urged to support the rolling programme of strike action next week. The PCS Jobs & Staffing campaign is your chance to tell HMRC management that they ‘Must Improve’. We know members are angry and frustrated about:

  • The discredited performance management system and the way you are managed as a result
  • Another pay award below inflation (non consolidated again for staff at pay band maxima)
  • The constant denigration of staff in the department and our hard won terms and conditions
  • The prospect of 22,000 more job cuts, mass site closure and no clue from the employer about how they are going to do this or pay for it
  • The refusal of senior leaders to make the case for investment and more staff The future of HMRC and the role it can play in communities and in public service delivery

We need to now take action together to persuade the employer to think again. Members are asked to take one day of strike action on the following days:

Monday 23 June: Scotland and northern England
Tuesday 24 June: Yorkshire and Humberside, and eastern England
Wednesday 25 June: London and the south east, and south west England
Thursday 26 June: Midlands and Northern Ireland
Friday 27 June: North west England and Wales

We urge you to support your union and support the action next week.

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